Box-free label-free returns

Differentiate your ecommerce business

90% of online shoppers check return policies before they buy*. Make your returns policy a competitive advantage by offering the most seamless, hassle-free returns experience possible.

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*Source: Canada Post’s 2023 eShopper Survey conducted by Phase 5 Consulting Group, May 2023

The box-free label-free advantage

Cost management

Reduce shipping costs with the best-sized packaging used every time.

Faster returns

An easy process means customers drop off returns sooner and they get back to you faster.

Fraud prevention

Increased transparency with unpackaged items can help prevent returns fraud.

Eco-conscious packaging

Packaging is either 100% recyclable or made from recycled content.

How box-free label-free returns work

  1. Enable the box-free label-free return option as part of your returns strategy.
  2. When eligible customers select the box-free label-free option, they receive a QR code to take to a participating post office.
  3. The retail employee scans the QR code, prints the returns label and packages the item.
Interior view of a new post office with self-serve kiosks.

Easy integration options

There are 3 ways to quickly and seamlessly integrate the box-free label-free return option into your returns strategy.
A woman stands at a desk with a laptop and an open shoe box amidst stacks of shoe boxes in a warehouse.

APIs

Update your backend API integration by surfacing the box-free label-free flag.

Access our APIs
A man smiles as he sorts a box on the shelf of a large warehouse.

Manage Returns

Simply click a check box within Canada Post’s free Manage Returns tool.

Use Manage Returns
A man stands working at a laptop in a bright, open office space.

3rd party platform

Contact your 3rd party partner to enable the solution in your returns platform.

Find a partner

Box-free label-free returns solution partner